Delivery & Returns
Getting your special packages
Our operations are currently running as normal and whilst we continue to dispatch orders in a timely manner, deliveries are dependant on the postal services at any given time:
Standard Delivery £3.95: 2-4 business days
Express Delivery £7.95: 1-3 business days. Order before 3pm.
All UK orders are handled by Royal Mail
ordering from afar?
Need to send a gift to loved one overseas? No problem. We offer a variety of international shipping options:
Standard European Delivery £10.95 (5-10 Days)
Standard International Delivery £14.95 (5-10 Days)
We accept international returns within 30 days of arrival.
It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.
If you wish to return your items, please fill in the Returns Form and our team will be happy to help.
Quick and Simple
Exchanges & Returns
Something not quite right? You can return of exchange your items within 60 days of receiving your order.
We offer a straight forward returns and exchanges process and will dispatch exchanged items to you free of charge. If you are not 100% satisfied with your purchase you can return your goods for whatever reason, provided we get them back within 60 days of receiving the items and in a perfect sellable condition.
If you wish to exchange your items, please fill in the Exchanges Form.
If you wish to return your items, please fill in in the Returns Form.
Please note: for any items purchased at John Lewis & Partners stores, we are only able to process exchanges. If you would like to return your items, please do so in store.