To return items follow these three simple steps:

Returns form

Step 1: Complete the form below.

Step 2: Return your items in a secure, padded package to this address: FAO Returns Department, Recognised, St Pauls Centre, Queen Caroline Street, London, W6 9PJ.

Step : Please ensure that your name is written clearly on your package, or inside the package along with an order number (if you have one).


Quick and Simple

Exchanges & Returns

Something not quite right? You can return of exchange your items within 60 days of receiving your order.

We offer a straight forward returns and exchanges process and will dispatch exchanged items to you free of charge. If you are not 100% satisfied with your purchase you can return your goods for whatever reason, provided we receive them back within 60 days with the items having been unworn and in a perfect sellable condition. 

If you wish to exchange your items, please fill in the Exchanges Form.

If you wish to return your items, please fill in in the Returns Form.


Please note: for any items purchased at John Lewis & Partners stores, we are only able to process exchanges. If you would like to return your items, please do so in store. 


To the cause you choose, supporting leading charities making a big impact.


Shop with confidence knowing that you have 60 days to exchange or return any items.


Delivering high quality and peace of mind with every purchase.