Each Recognised piece is ethically handcrafted with care by a team of talented artisans. We partner with a wonderful family-run workshop that delicately craft each Recognised base and Popon® to perfection.
COVID-19 Update: Our operations are currently running as normal and whilst we continue to dispatch orders in a timely manner, deliveries are dependant on the postal services at any given time:
- Standard Delivery (£3.95): Dispatched in 1-3 Working Days.
- Next Day Delivery (order before 3pm) (£7.50): 1 Working Day
- All UK orders are handled by Royal Mail
Exchanges & Returns
Something not quite right? Returns or exchanges are on us within 30 days of receiving your order.
We aim to please. If you are not 100% satisfied with your purchase you can return your goods for whatever reason, provided we get them back within 30 days of receiving the items and in a perfect, sellable condition.
- FREE exchanges and returns on all UK orders via Royal Mail within 30 days of receiving your items.
- If you wish to return or exchange your order please send your order number and return reason via our contact form here and we'll be happy to help.
- Returned items must be in returned in a perfect, sellable condition in order to process.
International Delivery & Returns
- Standard International Delivery (£10): 5-10 Days to Europe and 5-10 days to Rest of World via FedEx Express.
- We can accept international returns within 30 days of arrival.
- It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.
- If you wish to return please send your order number and return reason via our contact form here and we'll be happy to help!
Terms and Conditions
- Please note we cannot ship to PO Box addresses. We will contact you for an alternative address.
- We can not be held liable for parcels that are delayed or go missing when the delivery address has been inputted incorrectly or is incomplete.
- Orders need to be placed by 3pm (GMT) to be dispatched the same day.
- Orders placed after 3pm will be processed the next working day for Next Day Delivery option.
- We dispatch orders Monday - Friday (excluding Bank Holidays).
- Orders placed after 3pm on Friday and over the weekend will be processed on Monday if Next Day Delivery option selected.